Computer System Contact Information

System Problems

Contact: Mark A. Board

E-mail: maboard@usgs.gov

Home Number: (304) 562-0144

Cell Phone Number: (304) 590-1357

Contact: Andrew Shearin

E-mail: ashearin@usgs.gov

Home Number: (804) 261-2611

UNIX Problems (Sun Solaris)

Contact: Richard A. Hollway

E-mail: rah@usgs.gov

Phone Number: (503) 251-3238

UNIX and PC Problems

Contact: Gwen M. Kvech

E-mail: gmhatten@usgs.gov

Phone Number: (443) 498-5533

Network Problems

Contact: Robert R. Wakelee

E-mail: rwakelee@usgs.gov

Phone Number: (703) 648-5656

Sun Maintenace Service

Phone Number: 1-800-872-4786

(hit 2 and another 2)

Contract Number: NK20037949

SUN Enterprise 450

System Serial Number: 910H2FD4

Phone System https://www.avaya.com

Help Lines

Technical Consultant System Support 800-225-7585

Communication Solutions & Integration 866 AVAYA 66

Remote Technical Services 800-237-0016

Repair Service Center (24 hours) 800-242-2121

For fast Service, have your Sold To Number and/or Ticket Number

Our Customer Information

Customer Name: US GEOLOGICAL SURVEY

Sold To Number (STN): 5128689

RMATS Number: 304-347-5533

Order #: 11535553

 Try my home phone phone number first and send me e-mail. The list of contact's below are for emergency purposes only.

Robert F. Wakelee is the WRD Support for the Wide Area Network. He can dial into our system via modem. He can deal with any network problem. Modem number: (304) 347-5497

  We have 4-hour on site support.